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issue with this livewell. Suggestions?

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First day with our '17 PA 12's. I purchased one of the XL Livewells for my wife's PA 12. First day on the water with it and it will not prime by itself. Tried going fast but no prime. Intake seems to be positioned correctly. If I put the livewell in the water it will pump water but not when installed in the boat. I even filled the tank half way with water and it still will not pump. I thought maybe an air leak somewhere in the intake, everything looks secure and tight. No air bubbles discharged into the tank. Zero water flow. Battery was charged for 24 hours before first use. This is a first use issue with this livewell. Suggestions?

Please help.

I didn't find the right solution from the internet.

Informational Videos

Thank you.

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